StarPoint strives in creating, identifying, and maximizing every real estate opportunity for our equity partners and investors to deliver unparalleled value with high returns.  As such, we firmly believe that what we strive for requires a collaborative team of highly motivated, goal-oriented professionals, who can appreciate an entrepreneurial culture and loves the challenges of working in a multifaceted environment.  What makes StarPoint’s workplace unique is that every employee is valued as an integral component for the company’s overall success.  With hard work, dedication, and loyalty, StarPoint consistently recognizes its employees’ effort with “Star of the Quarter” awards, festive company outings such as “Happy Lunch”, while also paving a clear path for career advancement and promotion.  Nothing is more important than family, and at StarPoint, every employee is family.




Maintenance Technician

Department: Property Management
Reports To: Community Manager
FLSA Status: Non-Exempt

Full Job Description

Summary:  Maintains and repairs physical structures, hardware and appliances and oversees the work of vendors at the property.  Ensures grounds, facilities and rent-ready vacant units are in good condition, clean and free of graffiti.

Responds to written work orders or verbal instructions from property management staff by completing work orders and delegating and overseeing the work of maintenance technicians and vendors in completing work as appropriate.

Repairs, replaces and installs hardware in units including, but not limited to: appliances, light bulbs, electrical switchplates, faucets, door knobs, door locks, cabinets, window panes and hardware, window screens, stove bumpers, handles and knobs, toilet seats, tanks and seals.

Maintains and repairs plumbing, electrical, heating, and cooling systems, including cleaning filters and replacing worn or defective parts.

Resolves toilet and sink stoppages in units.

Inspects property and vacant units, identifies repair, cleaning or renovation issues, works with Community Manager to determine appropriate response and takes action to resolve issues.

Repairs or replaces, or oversees the work of vendors in the repair or replacement of materials, plumbing, air conditioning and heating systems, etc.

Maintains supplies, supply room, equipment and tools, and acquires parts, equipment and appliances as needed, with approval.

Paints interior and exterior walls, trim, decks and fences.

Ensures internal and external areas of the property are clean by supervising others or personally performing dusting, sweeping, mopping, washing windows, emptying trash cans and consolidating trash.

Works safely at all times by using protective equipment, following all safety precautions and keeping work area neat and organized.

Possesses, uses and is responsible for own hand tools and small power tools including hammers, screwdrivers, tape measures, drills and sanders.

Uses own vehicle to pick up supplies and materials from hardware and supply stores as needed.

May perform gardening maintenance tasks including cutting grass, trimming weeds, etc.

Other duties may be assigned.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

Customer Service – Responds promptly and thoroughly to customer needs; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly in positive or negative situations; Listens and gets clarification; Responds well to questions.

Professionalism – Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability – Manages competing demands; Able to deal with frequent changes or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.

Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Two years of facilities maintenance, handyman or appliance installation and repair experience.

Ability to read and comprehend basic instructions and short correspondence in English.

Ability to effectively present information to tenants, vendors, and other employees in English.

Must possess a current driver’s license, auto insurance and have access to a reliable automobile.

Must be able to walk, bend, kneel, climb ladders, operate hand and power tools, and carry items weighing up to 75 lbs unassisted.



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